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“Walk in like you own the stadium”: How facial recognition could enhance fan experience

  1. According to the two articles, how is FC Dallas hoping to enhance the sportscape using biometric facial recognition?

  2. Key #3 from Chapter 9 states that high-tech customer service is the goal for effective customer management. How could facial recognition be used to make season ticket holders feel like VIPs on game day?

  3. How could facial recognition work with an in-game app to help improve or enhance the 10 most important sportscape factors?

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